Customer Service I

This is an onsite position.

The Opportunity
This position works out of our Orlando, FL location in the client s Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World s greatest healthcare challenges.

Responsibilities

• Maintain a customer base in the Remote Patient Monitoring platform.
  • Accountable for VW enrollment calls and equipment training / set up.
  • Accountable for Compliance follow up.
  • Conduct customer monthly calls
• Place supply and Equipment orders
  • Follow up with Vendors as necessary.
• Ability to work reports and follow through on orders placed.
  • Ordering, Shipping, Confirmation of Delivery and RMA if needed.
• Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
• Resolve or report any problems that may occur.
• Assist with implementation of workflow productivity improvements.
• Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
• Understand and adhere to all business processes and procedures.
• Maintain a culture of accountability.
• Adhere to the department metric standards set by your supervisor or manager.

Basic Qualifications

• Minimum of One year of Customer Service experience
• MS Office knowledge
• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications

• Associate degree or equivalent work history
• Some data processing experience preferred.
• Spanish Speaking Preferred but not required.
• Previous experience/knowledge with Apple products is also helpful in this role.

Competencies

• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication Skills
• Excellent Time Management Skills
• Ability to multi task