Technician I, Remote Care

This is an 100% onsite position. No remote work. Looking for local candidates only.

Qualified candidate(s) will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment. Calls must be accurately logged and data accurately entered using prescribed tools and processes. Calls handled may be incoming or outgoing and proper handling of patient information is critical.

• Medical background preferred.
• Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills.
• Bachelor's preferred or 1-2 years exp or Associates with 3-5 exp will work.
• Supporting Cardiomems group.
• Technical support role.
• Patients call in center. Can be high volume at times.
• Listening and computer skills necessary.
• Troubleshooting skills.
• Operational support background (sales/tech support) will work in lieu of medical exp.
• Training and phone mentoring will be provided.
• Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast paced environment are highly desirable.
• Technical aptitude also highly desirable.