Customer Service - Pharma

Hybrid Training is 4 days in office 1 day remote in either Mettawa IL or Florham Park NJ (after training days will be flexible - 3 days in office and 2 days remote). Hours - 8:00am 4:30pm
Must to be local to the client site.

Day to day
Triaging/responding to cases in Kana, entering orders in SAP S4 Hana. The Kana system are cases that come in from the Contact Us page on our client websites. The team member would either triage the case to the appropriate department or respond using a canned hotkey .

Kana - 60%
Order Entry - 40%

Years of experience/education and/or certifications required:

• 2 years of experience in customer service

What are the top 3-5 skills requirements should this person have?

• Pharma Customer Service - Demonstrates the ability to work collaboratively, gives customer service a high priority.
• Effective Time Management
• Demonstrates the ability to objectively analyze information, situations, or customer issues.
• SAP S4 Hana (Preferred)

What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?

• SAP can be trained.
• 3 to 5 years experience required.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can work with complex computer applications and resource materials.
• Must have proven skills in the following PC software products MS Outlook, MS Excel, MS Word.

Years of experience/education and/or certifications required:

• 2 years of customer service pharma
• Highschool GED
• No certification
• SAP S4 Hanna would be nice to have but can be trained on.
• What are the top 3-5 skills requirements should this person have?
• Pharma Customer Service - Demonstrates the ability to work collaboratively, gives customer service a high priority.
• Demonstrates effective allocation of time in their workday. Deals effectively with distractions.
• Demonstrates the ability to objectively analyze information, situations, or customer issues.

The benefits that you are eligible for with Collins Consulting, Inc:

• 401(k)
• Medical, Dental and Vision Insurance
• Term Life Insurance
• Accidental Death and Dismemberment
• Long Term Disability